Being able to get in touch with your hosting provider when you have any questions or encounter any troubles is very important and how fast they'll answer and take action is often essential, especially if your site is business-oriented, as more downtime often means losing potential customers. The support options are, in addition a way to identify genuine providers from resellers. The latter typically answer just to e-mails or support tickets and you may need to wait for a day or maybe more so as to receive a reply. When the trouble involves several responses, you could end up losing a few days to get a problem solved. Using an authentic and reliable hosting supplier, you'll be in a position to contact the support team at any time and get an instant response whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Hosting

We acknowledge the significance of receiving assistance promptly, that's why our hosting services include 24/7 tech support as well as several ways of contact. In case you don't have an account yet, you can call us or take advantage of our live chat and speak with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up obtaining a service which you cannot use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires further analysis. Unlike the majority of suppliers out there today, we respond to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you're able to take advantage of our 24/7 tech support services even on public holidays. All of your sites will be available constantly and so will we. With various contact options, you can pick the most convenient approach to contact us and find out about our solutions in case you do not have an account yet, or get assistance if you're already one of our customers. You'll be able to call us, have a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with 1-hour answer time guarantee, although it hardly ever takes over 20 minutes to receive assistance irrespective of the complexity of the issue. Using our customer and technical support services, we will be available for you every time you need us, not a few days afterwards.

24/7 Customer Support in VPS Servers

Using our Linux VPS servers, you won't ever need to wait for more than an hour in order to get help for any type of issue that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all tickets that you open via your billing Control Panel or e-mail messages that you send to our technical support crew. We also have local telephone numbers in a couple of countries around the globe as well as a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the various methods of communication, so regardless what your question or issue is, there'll always be someone to help you quickly. In case you need assistance with third-party software, that you cannot set up or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server from our company, you are able to get in touch with us at any time using several channels and the maximum time that you will have to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the applications which are pre-installed on the server. To contact us about a tech issue, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you would like to know more about our website hosting services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. If you'd like to have support for third-party software that you can't set up or operate properly, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.