Integrated Ticketing System in Hosting
Our hosting come with an integrated ticketing system, which is included in our in-house developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will permit you to manage everything related to the web hosting service itself in the very same location – invoices, files, emails, tickets, etc., eliminating the necessity to sign in and out of different interfaces. If you have any pre-sales or technical questions or any difficulties, you can post a ticket with a couple of mouse clicks without ever logging out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you solve any specific problem even before you actually open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more efficient to manage everything from a single place, so we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which comes with every single semi-dedicated server account. This will permit you to handle the communication with our help desk team along with your web content, which means that you won’t have to memorize additional log-in credentials for some other admin interface. You’ll be able to open a new ticket or to track down the status of an old one with less than a few mouse clicks whilst you are browsing the content within your account. Furthermore, you can go through older tickets using a clever search function or have a look at relevant knowledge base articles, which include solutions to commonly encountered challenges. The built-in trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you.