There are different ways to contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a support ticket system. It’s the easiest correspondence channel for a variety of reasons. In case no support staff representative is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste large pieces of info without the need to worry about misprints, and in case a certain problem needs more time to be sorted out or a number of replies must be exchanged, all the information will be in the same place, so either party can always see the steps taken by the other one. The negative side of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which suggests that if you need to supply information or to adhere to guidelines, you will need to use at least two different admin consoles and this number might grow if you would like to manage multiple domains. Plus, a lot of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Hosting

Our hosting come with an integrated ticketing system, which is included in our in-house developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will permit you to manage everything related to the web hosting service itself in the very same location – invoices, files, emails, tickets, etc., eliminating the necessity to sign in and out of different interfaces. If you have any pre-sales or technical questions or any difficulties, you can post a ticket with a couple of mouse clicks without ever logging out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you solve any specific problem even before you actually open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We find it far more efficient to manage everything from a single place, so we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which comes with every single semi-dedicated server account. This will permit you to handle the communication with our help desk team along with your web content, which means that you won’t have to memorize additional log-in credentials for some other admin interface. You’ll be able to open a new ticket or to track down the status of an old one with less than a few mouse clicks whilst you are browsing the content within your account. Furthermore, you can go through older tickets using a clever search function or have a look at relevant knowledge base articles, which include solutions to commonly encountered challenges. The built-in trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you.