A live chat is one of the many methods of communication offered by some website hosting companies as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is quicker as compared to a support ticket and it makes it much less likely to misspell or misunderstand a word compared to a telephone call with an agent. Furthermore, if the problem that you experience requires some time to be examined and dealt with, you will be able to do something different in the meantime instead of just waiting, as you'd have to do if you call. You can also employ a live chat assistance service totally free as long as you have Internet access even if your hosting supplier is situated in another country and they don't have a local phone number that you can call.

Live Chat Support in Hosting

As a part of the support services that we supply for our hosting, we have live chat support which is online every day, even on holidays. You'll be able to get in touch with us regardless if you already own an account or not, considering that we can help you with nearly anything, ranging from providing you with common information regarding our services in case you are not our customer yet and you're thinking about purchasing one of our plans, to helping you with installing an e-mail account in an e-mail client. Some issues are more complex and time-consuming, which means that you will need to take advantage of the ticketing system which is integrated in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as a part of our services, so that whenever you have any questions about our semi-dedicated service, you will be able to speak with our customer support team whenever you need regardless if you have already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and troubles, yet we can assist you with quite a lot of tech questions as well. We will help you choose the ideal plan for your sites in case you do not have an account yet, we can respond to any billing questions or issues you could have or we can help you with installing your new e-mail address on your PC or smartphone - all this will be done quickly because our live chat service is online all day long, each and every day. Every time you require help, you'll be able to talk with an agent and save a long time.