Should you ever experience a problem with your site and be incapable of rectifying it yourself, ask the respective web hosting provider’s customer service staff to assist you to bring the website back online. A swift resolution would be best, but many companies answer within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be sorted out easily, your site may not work properly or may not be reachable whatsoever for a longer span of time, so you may lose prospective customers because it’s rather unlikely that anybody will willingly revisit a site that is inoperational. Thus, you have to make sure not only that you can reach your hosting provider, but also that they can answer and assist you in a well-timed manner. If a web application update doesn’t go as planned or if you erase something by chance, for instance, the site should be restored swiftly in order to prevent protracted unavailability.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reaction time for any client support ticket that you post or any e-mail that you write is just sixty minutes, even if you contact us during weekends and national holidays. Whatever the essence of your issue or query may be, we’ll help you immediately and will supply you with the needed information to fix any problem with your sites. The actual response time normally does not exceed fifteen-twenty minutes, which implies that you can forget about waiting around for hours on end to get a problem resolved or what’s even worse – waiting around a whole day only to get a reply that more info is needed whilst nothing’s sorted out. We’ll offer you assistance without any delay just because we realize just how costly time can be in the dynamic online space. The sixty-minute reply guarantee is valid for any billing or technical question that you may have connected with our hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our fast support service. You will obtain a response to any trouble ticket submitted via the hosting Control Panel or e-mail sent to our technical and customer support team in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes much less time to explore and rectify a problem. We’ll supply you with more information if the solution involves something that should be done on your end. In case you get in touch with us during weekends or public holidays, the response time will be precisely the same and considering the fact that our support team is available around the clock, you will get timely help for any billing, technical or general issue irrespective of what time of day or night it is.