A Sixty–Minute Response Guarantee
All your assistance requests will be responded to in maximum one hour after the trouble ticket or e–mail has been submitted. If your issue calls for additional assistance from an admin, we’ll direct the ticket or the e–mail to the person on duty, in a timely manner then leave a comment to notify you that more time will be needed for finding a solution. And if you order the Managed Services package, all of the server management tasks included there will be executed whenever you choose.
An Exceptional Client Support Service
Should you need assistance working with the Web Hosting Control Panel or with any of the applications that we’ve preinstalled on the server for you, do not hesitate to reach our technical support staff at any moment through the ticketing system. Plus, if you require assistance administering your dedicated hosting server, you can make use of the Managed Services package, that includes weekly OS updates, troubleshooting and installation procedures, server monitoring and restarting procedures, backup storage space, etc.
An Intuitive Help Area
We have equipped our Web Hosting Control Panel with a comprehensive knowledge base, which features in–depth explanations of its features and functionalities. What’s more, we have made in–depth video tutorials that will further show you how to carry out a certain task or troubleshoot a common issue. All the instructional articles and the video tutorials are readily accessible from each section of the Web Hosting Control Panel through the Help and Videos buttons located in the top right corner.