Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center section included in our Web Hosting Control Panel offers a selection of help articles and commonly asked questions. Aimed at solving any common problem that you could encounter, they are compiled by our support team of trained techs.

  • Top quality support service

  • Video Tutorials

  • We have compiled a selection of step–by–step video tutorials that visually display how to resolve a typical issue connected with your hosting account. You will find the how–to video clips in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 client care service and feature a 1–hour support ticket response guarantee. Our experienced techs will be at your disposal 24/7/365 and will remedy any problem that you may possibly stumble upon within maximum one hour after the ticket submission. In most cases, a reply will be given to you within 20 minutes.